Privacy Policy

Who are PocketComms?

PocketComms is an independently owned private business in England and Wales with registered offices at The TechnoCentre, Coventry University Technology Park
Puma Way, Coventry CV1 2TT.We are registered with the Information Commissioner in accordance with the Data Protection Act 1998.

What information does PocketComms collect?

When you place an Order or otherwise interact with the PocketComms Website, we may ask you for certain information and you may submit personal data to PocketComms (for example your name, phone number, postal address, email address and contact details). We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your account with us. Online payment is conducted through a third party, Protx, who will also collect your name, phone number, postal address, email address, contact and bank/card details. Please view Protx’s Privacy Policy by clicking here (http://www.protx.com/privacy.asp).
Information you provide us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone); searching our website; requesting a catalogue; or by querying your order status.
Information from 3rd Parties: we may receive information about you from other sources and add this to our account information.

How We Use This Information

Information is kept securely in accordance with our internal security policy and may be used to:
• Process and deliver your Order;
• Provide Customer Support services to you;
• Provide you with an up to date, efficient, and reliable service;
• Help prevent fraud (eg. we may check credit card details with our credit agency and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
By making an Order and/or submitting your data to us you agree to this use.

Data Security

By using a third party, Protx, for processing online payments your safety is guaranteed. Protx transfers purchase details from the PocketComms website using encrypted and digitally signed protocols. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is tamper proof and secure via SSL.
Communication between the shopper and Protx is also encrypted to the maximum strength supported by the shopper’s browser using 128 Bit SSL.

Who Else May See Your Data?

In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, City Link, Parcel Line and their affiliates.

Marketing Communications: From time to time PocketComms may use information provided by you to send you worthwhile product information or competition details.
If you do not wish to receive email offers from us then please notify us using the links provided in each newsletter.

Marketing Communications: – 3rd Party: PocketComms will not pass your information on to third parties unless you give us your consent - either at the time of providing the information to us, or previously if we have already received consent from you.

Your Concerns

If you have any questions or comments about privacy or the PocketComms privacy policy, or if you already have submitted information that you do not wish us to have or if you think that PocketComms has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on +44(0) 845 6029869) or email (at privacy@pocketcomms.co.uk) and the information will be corrected as soon as possible or removed from our database as you request.

Customer Service Contact

You may resolve any issues that concern your interaction with PocketComms by:
Email to info@pocketcomms.co.uk; by telephone on +44(0) 845 6029869 or by
Post at PocketComms, The TechnoCentre, Coventry University Technology Park
Puma Way, Coventry CV1 2TT.

Telephone
+44 (0)845 6029869

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